Customer Service Administrative, Florida

Description

Neolith (https://www.neolith.com/) is the world’s leading brand in Sintered Stone, a revolutionary architectural surface with premium technical features. Since our founding in 2009, we have rapidly established ourselves as an industry pioneer, achieving the highest growth in the high-end segment of the building materials industry. Partnering with Neolith means trusting a brand synonymous with quality, innovation, and excellence.

We are expanding our team in the United States and are looking for a Customer Service Administrative in Florida. This position is focused on ensure seamless and efficient operations within the sales, warehouse, and office functions, supporting direct client relationships and ensuring smooth order processing, timely deliveries, and accurate documentation. The position also provides essential administrative support to internal teams, ensuring proper financial management and effective communication with both clients and suppliers. We are looking for customer satisfaction and response times while ensuring efficient sales processing, accurate invoicing, timely supplier payments, and streamlined office operations.

Key Responsibilities

• Manage customer accounts, ensuring seamless communication and efficient order processing for direct clients.
• Support daily sales operations, including order management, delivery coordination, and customer service activities.
• Prepare quotations, proforma invoices, and credit notes in Salesforce, ensuring accuracy and compliance with company procedures.
• Respond to customer and sales team inquiries regarding stock availability, marketing materials, and product information.
• Maintain the warehouse and showroom in excellent condition, ensuring organization, cleanliness, and readiness for customer visits.
• Prepare and dispatch packages through UPS and other logistics providers.
• Coordinate and organize incoming warehouse deliveries, ensuring proper receipt and handling of goods.
• Provide administrative and accounting support in coordination with the Finance team at Headquarters, including payment runs and invoice management.
• Ensure supplier invoices are received, scanned, uploaded, and processed accurately and on time.
• Monitor supplier invoices to verify accuracy and support timely payment processing.
• Manage office communications, including switchboard operations, phone calls, emails, and customer inquiries.
• Coordinate the procurement and replenishment of office and warehouse supplies to ensure smooth day-to-day operations.

Minimum requirements

• Previous experience in customer service, sales administration, warehouse operations, or a similar administrative role.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers, suppliers, and internal teams.
• Excellent organizational and multitasking abilities, capable of managing customer requests, orders, deliveries, and administrative tasks efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and experience working with CRM systems, preferably Salesforce.
• Strong problem-solving skills with a customer-focused approach and a commitment to continuous process improvement.
• High attention to detail, ensuring accuracy in order processing, invoicing, and administrative documentation.
• Fluency in English is required. Spanish language skills are a plus.

What We Offer

• The opportunity to join a leading global company and a recognized brand within a growing and innovative industry.
• A dynamic, collaborative, and international work environment.
• Professional development opportunities and long-term career growth within a rapidly expanding organization.
• The chance to be part of a team committed to excellence, innovation, and customer satisfaction.